This also aligns with the Australian Human Rights Commission’s Guidelines for employers to meet their positive duty obligations to eliminate unlawful conduct, as far as possible, and with Safe Work Australia’s model code of practice for sexual and gender-based harassment.

A person-centred and trauma-informed approach takes the lived experience, circumstances, harm and trauma of impacted individuals into account and puts their unique needs, safety and wellbeing at the centre of response processes, including investigations.

Our three-stage program will embed a person-centred and trauma-informed approach into your grievance response and investigations processes, and equip responsible people with the knowledge and skills to conduct trauma-informed investigations

Learning Outcomes

✓ Understand trauma and how it impacts individuals differently.

✓ Understand the importance of cultural sensitivity and how to provide tailored and appropriate support to impacted people to improve recovery.

✓ Develop trauma-informed interviewing and investigations skills and techniques to protect individuals, the workforce and the business from further harm or consequences.

✓ Learn how to strike the right balance between providing individuals with choice and agency, while complying with confidentiality, natural justice and other legal obligations.

✓ Support managers to foster psychologically safe, inclusive and respectful team cultures after an investigation has concluded.